What does indirect verbal instruction usually require from the customer?

Indirect verbal instruction typically involves providing guidance or support in a way that does not explicitly tell the customer what to do. Instead of giving clear and direct commands, it encourages the customer to think critically and engage with the process by considering the implications and best actions that may follow.

In this context, thoughtful consideration of the next step is crucial. The customer must assess the information provided and apply it to their situation, reflecting on what actions are necessary or appropriate. This fosters a deeper understanding of the tasks at hand and helps develop problem-solving skills, empowering the customer to take initiative based on their insights rather than simply following orders.

This approach contrasts with the other options. For example, a clear understanding of tasks might be more associated with direct instruction where the customer receives explicit guidance. An incentive to perform typically relates to motivation rather than cognitive engagement. Similarly, a direct response to questions suggests a straightforward, direct communication style that doesn't align with the indirect nature of the instruction in question.