If a customer is drawn to a co-worker who is not a good role model, what is the best first action?

The best initial action in this scenario is to ensure that the customer is aware of all aspects of the situation. This approach promotes transparency and allows for an informed understanding of the circumstances surrounding the co-worker's behavior. By providing the customer with comprehensive information, you can help them make a more educated judgment about their interactions and the services they are receiving.

This action also demonstrates a commitment to customer service and responsibility, as it prioritizes the customer's right to be informed. When customers feel educated about their options and the context they are dealing with, it can build trust and alleviate any concerns they may have. Addressing the situation directly and openly can also open pathways for further discussion and resolution, if necessary.

In essence, assuring the customer has all the relevant details not only empowers them but also helps maintain the integrity of the work environment.